Often clients are the ones questioning an invoice and initiating invoice disputes, but the scenario can also play out in reverse. Contractors may have questions or comments on what they can and can’t include on the invoice before they send it. Recently, I worked with a contractor who asked to bill me […]

For individual taxpayers, refunds are a common thing. But for small businesses, it depends on the type of entity you establish and the type of taxes you pay. 2018 Small Business Tax Refunds Survey According to a report from OnDeck, 65% of the business owners received a tax refund in […]

. They’ve cast the votes! They’ve tallied the ballots! And Small Business Trends proudly announces winning first place in the Freshest in Small Business Awards, by FreshLime. The awards recognize small businesses. But more specifically they identify those who work day in and day out to provide the best service […]

Texting is now as much of a business communication tool as the phone and email. And just like those, you must follow the same etiquette for the people you are communicating with. The problem is users think it is different, and the same rules don’t apply. A new report from […]

According to a study from Go-Globe, 18 percent of local searches lead to a sale within one day. And what do people normally use to search? That’s right — Google. So if you want people to find your local business in their searches, you need to make your business really […]

The world of business is not a comfortable place to be. The job of a small business owner is hard, but it is often a dream some people aspire to. And, that is why most go after it. Every potential business owner wants to know what success looks like. It […]

The baby boomer generation controls the majority of the disposable income in the U.S. And as that generation ages, there’s an increasing need around the country for businesses that provide important senior services. If you’re looking for a business opportunity to start in the next few years, jumping into the […]

Last year, small businesses sold over 1 billion dollars worth of goods on Amazon Prime Day. According to their website  Amazon Prime Day 2019 is July 15. The two day worldwide shopping event starts at 11:59 p.m. It began in 2015 to celebrate Amazon’s 20 year anniversary. Small Business Trends […]

The goal of a commercial business is to increase sales, and retaining current customers is key to making this happen. But according to a new report from The Manifest, only 6% of small businesses are focused on retaining their customers. This is despite the fact their main digital marketing goal […]

Two years ago I had a chance to speak with Merijn te Booij, CMO of Genesys, a leading provider of omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises.  And last week I had another sit down with him during the company’s annual user conference; Xperience […]